Terms & Conditions

RAD-R RADCam Terms and Conditions

Last updated: October, 2024

This is an Agreement (the “Agreement”) between you (“you” or the “Subscriber”) and Robotic Assistance Devices Residential, Inc. (“we” or “RAD-R”). In this Agreement, “System” refers to the RADCam product(s) and any related accessories you have purchased from RAD-R. “Services” refers to any subscription services related to RADCam, including but not limited to video monitoring, security alerts, real-time notifications, and access to the RADCam mobile application (“App”). The “Premises” refers to the location where the RADCam System is installed. The term “you” also refers to any individual authorized by you to access and use the System or Services.

By clicking “Submit” or using any of the Services, you acknowledge that you have read, understood, and agree to the terms of this Agreement, including disclaimers and limitations of liability. The RAD-R Privacy Policy, available at https://radcam.ai/privacy-policy/, is incorporated by reference into this Agreement.

Please read the following terms carefully before using RADCam or subscribing to its Services. This Agreement also includes an arbitration clause and a waiver of class action rights.

  1. Services, Eligibility, and Your Account

(a) Services Provided: RAD-R will provide the Services subject to this Agreement. These Services include security camera functionality, video monitoring, real-time notifications, and other features as described on the RAD-R website or App.

(b) Eligibility: You must be at least 18 years old to create an account and subscribe to the Services.

(c) Account Creation: You will be required to create an account in the RAD-R App, providing accurate information, including a valid email address and secure password. You are responsible for maintaining the confidentiality of your account and any activity that occurs under your account. RAD-R reserves the right to terminate your account if improper use is detected.

(d) Biometric and Privacy: RADCam does not store or utilize facial recognition or other biometric data as part of its operations. It is your responsibility to ensure compliance with local privacy laws when using RADCam to monitor your property.

(e) Consent to Contact: By creating an account, you consent to receiving emails, text messages, and push notifications related to your use of RADCam, including system alerts and service updates.

  1. Term and Termination

(a) Agreement Term: This Agreement remains in effect until terminated by either party.

(b) Termination by You: You may terminate your subscription at any time through the RAD-R App or by contacting customer at mailto:support@radcam.ai.

(c) Termination by RAD-R: RAD-R reserves the right to terminate your access to Services for any reason, including violation of this Agreement, at any time.

(d) Auto-Renewal: Subscriptions are automatically renewed monthly unless canceled. Charges will be made to the payment method on file. No partial refunds are given for mid-month terminations.

  1. Payment for Services

(a) Subscription Fees: You agree to pay all fees associated with your RADCam subscription. Fees are charged monthly in advance, and RAD-R may charge your payment method on file.

(b) Failure to Pay: If your payment is declined, RAD-R may terminate your Services. You agree to cover any penalties or fees associated with declined payments.

(c) Prepaid Services: If you choose to prepay for RADCam services, you may cancel at any time, but no refunds will be issued for partial months.

  1. Insurance Disclaimer

RAD-R is not responsible for any loss, theft, or damage to property. You are encouraged to obtain your own insurance to cover such risks.

  1. Limitation of Liability

By using the Services, you agree that RAD-R, its affiliates, and third-party providers shall not be liable for any indirect, incidental, or consequential damages arising from the use of the System

  1. No Warranty

The Services are provided "as is" and "as available." RAD-R disclaims all warranties of any kind, either express or implied, including but not limited to warranties of merchantability and fitness for a particular purpose.

  1. Indemnification

You agree to indemnify, defend, and hold harmless RAD-R from any claims, damages, or liabilities arising out of your use of the System or Services, including any third-party claims related to your violation of this Agreement or local laws.

  1. Video Monitoring and Data

(a) Video Services: RADCam provides video monitoring through its App and Services. RAD-R is not responsible for any interruptions in Services due to power outages, network connectivity issues, or other causes outside its control.

(b) Video Storage: Video footage captured by RADCam will be stored on RAD-R's cloud service for a limited time, subject to your subscription plan. RAD-R may delete video files after this period.

  1. Emergency Dispatch Services

RADCam’s standard service does not include emergency dispatch services or notifications to law enforcement. It is your responsibility to contact authorities in case of an emergency.

  1. Dispute Resolution

Any disputes between you and RAD-R will be resolved through binding arbitration. You waive the right to participate in class action lawsuits or class-wide arbitration.

  1. Governing Law

This Agreement is governed by the laws of Nevada, without regard to conflict of laws principles. Any disputes will be settled in Nevada.

  1. Updates to Terms and Conditions

RAD-R reserves the right to modify these Terms and Conditions at any time. Any updates will be posted on the RAD-R website and App. Your continued use of the Services following such changes constitutes your acceptance of the new terms.